I. PURPOSE AND SCOPE OF INFORMATION COLLECTION

● Data collected on the website includes: full name, email, phone number, and customer address. These are mandatory details required when submitting consultation requests or purchasing products, allowing us to contact and confirm customer information to ensure consumer rights.
● Members are responsible for securing and maintaining all activities conducted under the provided information and their email accounts.

II. SCOPE OF INFORMATION USE

We use the provided member information to:

● Confirm orders and arrange delivery upon customer request;
● Provide product information when requested;
● Send promotional and marketing emails about our products;
● Send notifications related to website activities;
● Contact and resolve special cases with users;
● Not use personal information beyond confirmation and transaction-related communication;
● Provide information to legal authorities (prosecutor’s office, court, police) when required by law regarding violations.

III. INFORMATION STORAGE PERIOD

Personal data is stored until a deletion request is made by the user. In all cases, personal information is securely stored on our servers.

IV. ENTITIES WITH ACCESS TO PERSONAL INFORMATION

● Website administrators
● The user who owns the personal data
● Competent Vietnamese legal authorities
● Third-party partners involved in the transaction, such as delivery services

V. DATA CONTROLLER INFORMATION

● Company: Silk Path Golf Course Joint Stock Company
● Business License No. 0700817196 issued on 05/09/2018 by Hanoi Department of Planning and Investment
● Email: [contact@silkpathgolf.com](mailto:contact@silkpathgolf.com)
● Hotline: 0913553738
● Address: 7th Floor, Plaschem Building, 562 Nguyen Van Cu Street, Gia Thuy Ward, Long Bien District, Hanoi, Vietnam

VI. USER RIGHTS TO ACCESS AND MODIFY PERSONAL DATA

● Users have the right to check, update, adjust, or delete their personal data by contacting the website administration.
● Users may submit complaints regarding data privacy violations. Upon receipt, we will verify the information and take appropriate corrective actions if the complaint is valid.

VII. COMPLAINT RECEIVING AND RESOLUTION MECHANISM

If users detect that their personal data is used improperly or beyond the intended scope, they may contact us via hotline 0913 553 738 or email [contact@silkpathgolf.com](mailto:contact@silkpathgolf.com) to submit a complaint and provide related evidence.

We commit to responding within 24 working hours from receipt of the complaint.

Complaint process:

Step 1: Receive complaint via hotline or email, including supporting information (phone number, name, golf course, date/time of play).

Step 2: Verification within 03 days (or sooner), including review and notification to involved parties.

Step 3: Resolution within 03 days (or sooner), contacting both customer and service provider.

Step 4: Negotiation and mediation between parties if applicable.

Step 5: If unresolved, dispute will be handled by a competent court.

Commitment:

● All disputes are resolved objectively, based on agreements and applicable laws.
● Disputes arising from silkpathgolf.com transactions will be handled via negotiation, mediation, or court proceedings.

Legal basis:
Vietnam Consumer Protection Law 2010, Chapter 4 on dispute resolution between consumers and businesses.